Reset your password by clicking on “Forgot?” under the login page. An email will be sent to your account with instructions on how to reset your password. Please note that the reset password function is not applicable for 3rd party accounts such as Facebook, Google, etc.

In order for us to credit the earned points, please ensure that you have an existing Dynasty account registered under your email address. If your registered email matches the email address that was provided during the point of booking, the trip will automatically be listed under the ‘Redeem Points’ tab. Simply fill in the survey form to complete your rewards redemption process

Follow the steps above and claim within 3 months from your date of return. Do note that points will be forfeited if you do not claim them within this period.

If your trip is not listed under your account, please submit the manual redemption form available under the ‘Redeem Points’ tab. If the booking still does not appear, do contact us at our helpline provided above and we will assist you.

a) Your Dynasty booking number

b) Your email address

Do check that the email you have input matches the email that was provided to our consultant at the point of booking.

It will take up to 3 working days for the points to be credited into your account. If the points are not credited then, do reach out to us via our helpline provided above for assistance

You will receive 1 point per $50 spent on your invoice, rounded down.

As of Dec 2019, reward points can be earned for bookings such as Group Tour Packages, Free & Easy Packages and Land Tours. Sole purchase of air tickets and cruises are not eligible.

The reward points do not expire and can be accumulated.

Points can be split/transferred to other travellers; we will need written consent from all travellers.

Please note that collection is between 12pm to 5pm*, Monday to Friday at our office. Kindly make appointment with us at support@dynastytravel.com.sg prior to your visit.

*Collection timing is subjected to adjustments

Our team will review your mail out and send the vouchers to the provided address within 10 working days. Please note that the vouchers will be posted via regular mail, as such, Dynasty Travel will not replace vouchers lost during the mailout process.

Please note that Dynasty Travel Vouchers are only issued in e-copies instead of a physical voucher. To offset your balance payment using your e-voucher, simply redeem your reward and inform our tour consultants. Necessary arrangements will be made to offset the amount for you.